FAQ's
Handmade Statement
My mission is to create dainty, meaningful jewellery inspired by the British countryside, allowing you to express yourself through simple, elegant pieces while making sustainable choices. Each piece of my handmade, recycled silver or gold creations carries a story, and for every order, we plant a tree to give back to our beautiful planet.
As all my jewellery is handmade, there may be slight various this is not a fault in my work it's the beauty of handmade.
How does my jewellery arrive? Is is suitable for giving as a gift?
Your jewellery will arrive beautifully packaged in eco-friendly, sustainable materials that reflect our commitment to sustainability. Each piece is carefully placed in a lovely box or pouch (shown in the product photos of each item), perfect for gifting. Whether it's a treat for yourself or a thoughtful present for someone special, our packaging ensures your jewellery arrives ready to impress.
Delivery:
That's right all orders over £50 have FREE delivery in the UK!
Your parcel will be winging its way to you via a Royal Mail service.
Standard postage is £1.95
Tracked 24 is £3.50
Special Delivery is £8
I understand how exciting it is to receive your new piece of jewellery, so we aim to get it to you as swiftly and safely as possible. All our items are shipped using eco-friendly packaging to align with our commitment to sustainability. We offer standard and express shipping options, and you'll receive a tracking number once your order has been dispatched.
Estimated Delivery Times:
Delivery times are estimated from when you place your order.
United Kingdom 3-5 days
Just a note to say that if I am making an item of jewellery that's especially for you then the delivery time may take a little longer.
Also if you do need your piece sooner or by a specific date then let me know and I will do my best to get it to you sooner.
If you would like to place a special order for a jewellery item that is not listed on the site or you would like something special made then please get in touch.
Returns:
If for any reason you are not fully happy and would like a refund or exchange please notify me within 28 days of receiving your order. I am happy to exchange or refund your item providing your items have not been worn or and there are no signs of damage.
If your piece of jewellery has been commissioned or personalised and made especially for you then it cannot be refunded or exchanged.
For more information visit the delivery & returns page
How can I contact you?
If you have any further questions or need assistance, you can reach me through the following channels:
- Phone: 07955374601 ( please leave a message if I don't answer it just means i'm busy at my workbench)
- Email: anna@annacalvert.co.uk